S&D Petroleum Customer Care Center

Customer Policies

Fuel Deliveries

"Will Call" Delivery

When filling out our "New Customer Agreement" you may choose to be on "Will Call" for your fuel deliveries. Being on "Will Call" for fuel deliveries means that you will not receive a delivery unless you call us and place an order. It is very important for you to keep in mind that our delivery trucks are in your area only once a week as a general rule. If you call and place an order for a fuel delivery on a Monday afternoon, it's possible that our delivery truck was already in your area that same morning, which would make our next scheduled delivery in your area the following week.

We encourage our "Will Call" customers to call for a fuel delivery before their tank gets critically low. To place an order when your fuel level reaches ¼ of a tank is the safe thing to do. If you let your tank get too low and an emergency delivery is needed, a special delivery charge will be added to your bill.

If you are a propane "Will-Call" customer and you allow your propane to run out, there will be a $50 charge for pressure testing your system. This pressure test is required by law when a propane system experiences a run out.

Special Delivery Charges

Special delivery charges will vary depending on when and where the delivery has to be made. As a guide:

• If delivery made during regular work week we charge $65.00 + tax.
• If delivery is made in the evening or weekend hours we charge $85.00 + tax.
• In addition, travel surcharge may apply if a special delivery requires a round trip of 70 miles or more.

Minimum Delivery Amounts

Our minimum delivery for fuel oil, blend and kerosene is 150 gallons. Our minimum delivery for propane (LP Gas) is 100 gallons.

Automatic Delivery

Let us keep track of when you need a fuel delivery. Our computer is designed to automatically calculate when you'll need each delivery of fuel throughout the winter. When you're on automatic delivery it's our responsibility to keep you in supply of fuel. If by chance you run out of fuel when you're on automatic delivery, we have our delivery personnel standing by 24/7 that will fill your tank without a special delivery charge, as would be the case if you were a "Will Call" customer.

Accessibility to Fuel Tanks & Fill Pipes

As our customer, you agree to keep your driveway passable and clear of ice and snow. If our delivery truck is unable to get within 130 feet of the storage tank or fill pipe, we will not be able to make the delivery. Our drivers are all professionals and they know the capabilities of their delivery trucks. For driveways that are not clear of ice and snow, or are not readily passable for any other reason, it is the decision of the driver whether or not an attempt will be made to make the delivery. Management will back our driver's decision 100%.

Credit Policies and Payment Terms

New Account Application

A "New Customer Agreement" must be filled out and credit approved prior to establishing a new account. If a fuel delivery is required before the completion of an investigation of your credit, payment must be received in our office before the delivery can be made. Accounts that require fuel oil, blend, kerosene, diesel fuel or gasoline that do not meet are credit standards will be placed on C.O.D. and payment must be received in our office prior to the delivery. We cannot accept any C.O.D. accounts (accounts that are not credit approved and do not meet our credit standards) for propane (LP Gas).

Payment Terms

For credit approved accounts all deliveries are payable in 30 days. A prompt payment discount is allowed for payment received within 10 days from the date of delivery.

Delinquent Accounts

For account balances over 30 days a service charge of 1½ % will be added to the account. We are not responsible for accounts that run out of fuel because of deliveries being held due to nonpayment. Should the account go for collection or to an attorney, the person who signed the "New Customer Agreement" agrees to pay any reasonable fees pertaining to the collection of the account.